Job Description
Join our award-winning team in Nashville's thriving business district! We're seeking dynamic Customer Service Specialists to fill immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, inclusive environment. Perfect for career changers and experienced professionals alike.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve inquiries and issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset
- Background check and drug screen required