Job Description
Join our dynamic team and start your career immediately! Jacksonville Tech Solutions is seeking motivated Customer Service Specialists to support our rapidly growing client base. We offer a fast-paced environment where your skills directly impact customer satisfaction and business success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environment
- Reliable transportation to Jacksonville office
- Immediate availability for full-time schedule