Job Description
Join our dynamic team as an Immediate Hire Customer Service Specialist in Boston, MA with flexible opportunities in New York! We're seeking motivated professionals who can start immediately to deliver exceptional support experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers or experienced professionals ready to hit the ground running.
Why Apply?
- Start immediately – no waiting periods!
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Maintain accurate customer records and documentation
- Identify process improvement opportunities and implement solutions
- Train and mentor new team members during peak periods
- Meet/exceed monthly KPIs for response time and resolution rate
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service or support experience
- Proficiency with CRM software (Salesforce, Zendesk, HubSpot)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and analytical abilities
- Available for flexible shifts including evenings/weekends
- US work authorization required