Job Description
Start your career TODAY in Fort Worth! We're seeking motivated individuals for immediate full-time openings. No experience necessary – we provide comprehensive training. Join our award-winning team with competitive benefits, flexible scheduling, and growth opportunities. Apply now to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics (call time, resolution rate)
- Participate in ongoing training programs
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with patience and empathy
- Reliable transportation to Fort Worth office
- Ability to pass background check and drug screen
- Quick learner with adaptability to new technologies