Job Description
Join our dynamic team at InnovateTech Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our growing client base in Charlotte, NC. This is your chance to start your career immediately with a company that values innovation and employee growth. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply today to secure your spot!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction metrics above 95%
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving abilities
- Valid North Carolina driver's license