Job Description
Join our dynamic team at NexCare Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This full-time position offers competitive pay, comprehensive benefits, and rapid advancement opportunities.
Why work with us?
- Start within 48 hours of application
- Free industry certification training
- Flexible scheduling options
- Modern downtown Indianapolis office
- Performance-based bonuses
Be part of a company that invests in its people and rewards excellence. Apply now to begin your journey with us!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Update CRM systems with accurate customer information
- Collaborate with technical support teams for complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including weekends/holidays
- Positive attitude and resilience under pressure