Job Description
Start immediately with TechFlow Solutions in San Jose, CA! We're seeking dynamic Customer Service Specialists to join our award-winning team. This full-time position offers competitive pay, comprehensive benefits, and immediate start date for qualified candidates. Join a forward-thinking company dedicated to employee growth and innovation in the heart of Silicon Valley.
As a key member of our support team, you'll resolve customer inquiries with speed and empathy while driving satisfaction metrics. We provide paid training, flexible scheduling options, and a collaborative work environment designed for professional development. Don't miss this opportunity to launch your career with a rapidly growing tech firm.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve technical issues using CRM systems and knowledge base resources
- Collaborate with engineering teams to escalate complex product concerns
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed SLAs for first-contact resolution and customer satisfaction
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues methodically
- Strong problem-solving skills with customer-centric mindset
- Availability to work flexible shifts including weekends