Job Description
Start your career immediately with Global Solutions Inc.! We're seeking motivated Customer Service Representatives for our Kansas City, MO location. This contract position offers competitive pay and rapid onboarding. Join our dynamic team where your skills directly impact customer satisfaction and business growth. Enjoy a collaborative environment with flexible scheduling and opportunities for advancement.
As a key member of our support team, you'll resolve inquiries efficiently while maintaining our brand's reputation for excellence. If you're a problem-solver with strong communication skills, apply today to begin working within days!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues
- Document interactions using CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve escalated issues
- Proactively identify process improvements
- Train on new products/services monthly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Strong problem-solving and conflict resolution abilities
- Available to start immediately with flexible schedule