Job Description
Join MetroConnect Solutions' dynamic team as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to our growing client base in Austin. This full-time position offers immediate start dates, competitive compensation, and growth opportunities within our innovative tech services company. Ideal candidates thrive in fast-paced environments and are committed to creating positive customer experiences. Apply today to begin your career with a forward-thinking organization that values local talent and professional development.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure situations
- Excellent verbal/written communication abilities
- Basic technical knowledge of software/hardware troubleshooting
- Valid Texas driver's license (for occasional client visits)