Job Description
Join MetroConnect Solutions as an Immediate Hire Customer Service Specialist in downtown Chicago! We're seeking passionate professionals to deliver exceptional client experiences in our fast-paced tech environment. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. Perfect for those ready to start their career immediately in Illinois' thriving business hub.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM tools and knowledge base
- Collaborate with IT and sales teams for complex problem-solving
- Document interactions and maintain accurate client records
- Meet/exceed KPIs for response time and satisfaction scores
- Participate in weekly product training sessions
- Support high-volume customer campaigns during peak seasons
Qualifications
- 1+ years customer service or tech support experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to troubleshoot basic software/hardware issues
- Strong time management and multitasking abilities
- High school diploma or equivalent (college degree preferred)
- Positive attitude and resilience under pressure