Job Description
Join our dynamic team at MetroConnect Solutions, where we're revolutionizing customer experiences in the heart of Washington, DC. We're seeking passionate individuals to fill immediate full-time positions with competitive benefits and growth opportunities. Perfect for local job seekers looking to make an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed customer satisfaction and productivity targets
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)
- Passion for helping others