Job Description
Join our dynamic team at Nexus Solutions Group with immediate hire opportunities in Austin, TX! We're seeking passionate Customer Service Specialists for walk-in interviews happening daily at our downtown location. No appointment needed – bring your resume and start your career today! Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service
- Meet/exceed performance metrics for resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset