Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career today! We're seeking motivated Customer Service Specialists to join our Charlotte headquarters immediately. This full-time position offers competitive compensation, comprehensive benefits, and a supportive work environment where your contributions make a real impact. Apply now and start your new journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to enhance product knowledge and skills
- Meet/exceed monthly performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude with commitment to delivering exceptional service