Job Description
Join our award-winning team immediately! Urban Dynamics Inc. seeks a dynamic Customer Service Specialist to deliver exceptional experiences for our NYC clientele. This urgent opening requires immediate availability to support our growing customer base. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a fast-paced environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and account issues using Salesforce CRM
- Collaborate with cross-functional teams to implement service improvements
- Document all interactions accurately in compliance with company protocols
- Train new hires on customer service best practices
- Monitor customer feedback trends and provide actionable insights
- Meet/exceed KPIs including first-call resolution and average handle time
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced settings
- Associate's degree or equivalent combination of education/experience
- Available to work flexible shifts including nights/weekends
- Spanish bilingual preferred but not required