Job Description
Join our dynamic team at Nashville Community Solutions and make an immediate impact! We're seeking enthusiastic Customer Service Specialists to deliver exceptional experiences for our growing client base in Nashville, NC. This full-time role offers competitive pay, comprehensive benefits, and a supportive environment where your contributions matter. If you're ready to start your career journey without delay, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, order discrepancies, and service complaints efficiently
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Provide product knowledge training to new customers
- Meet and exceed monthly performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Flexibility to work occasional evenings/weekends as needed