Job Description
Join our dynamic team immediately as a Customer Service Specialist in Oakland! We're seeking motivated individuals to start right away and deliver exceptional client experiences. No delays - begin your career journey today in a supportive environment with growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate records
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work in fast-paced environment
- Basic proficiency with CRM software and MS Office
- Must pass background check and drug screening
- Available for immediate start (within 48 hours)