Job Description
Join our award-winning team in Columbus, OH! We're seeking motivated Customer Service Specialists for immediate full-time roles with competitive pay and comprehensive benefits. Perfect for career changers and experienced professionals alike. Enjoy flexible scheduling, remote options, and rapid career growth. Apply today and start tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality