Job Description
Join our dynamic team as a Customer Service Representative at Global Solutions Inc. in Atlanta! We're hiring immediately for walk-in interviews at our modern downtown office. As a key member of our client experience team, you'll deliver exceptional support to our diverse clientele while advancing your career in a growth-oriented environment. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values your contributions.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve technical issues and process orders with 95% accuracy
- Collaborate with sales and tech teams to escalate complex cases
- Maintain detailed customer records in Salesforce CRM
- Meet weekly performance metrics for resolution time and satisfaction
- Participate in quarterly product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years in customer service or related field
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexible availability including weekends
- Positive attitude with problem-solving mindset