Job Description
Join our dynamic team in Dallas, TX for an immediate hire opportunity! Metro Solutions Group is seeking a motivated Customer Service Specialist to deliver exceptional experiences to local clients. This role offers competitive pay, comprehensive benefits, and career growth potential within our rapidly expanding organization. Perfect for candidates seeking stable, local employment with no prior experience required – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Update customer records in CRM systems with precision
- Collaborate with support teams to ensure seamless service delivery
- Meet performance metrics including call quality and resolution rates
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Proficiency in Microsoft Office and basic tech tools
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Valid U.S. work authorization
- Pass background check and drug screening