Job Description
Join our dynamic team in Mesa, Arizona and start your career immediately! Premier Solutions Group is seeking motivated Customer Service Specialists to deliver exceptional client experiences. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to hit the ground running and grow professionally, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions using CRM software with 99% accuracy
- Collaborate with sales and technical teams to resolve complex cases
- Meet/exceed monthly performance metrics for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic troubleshooting experience with consumer electronics
- Positive attitude with problem-solving mindset
- Available for flexible shifts including weekends