Job Description
Join UrbanTech Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to our Chicago-based clients. This full-time role offers rapid onboarding and career growth opportunities in a dynamic tech environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and decision-making abilities
- Must be available for flexible shifts including weekends
- Chicago residency required for local hiring preference