Job Description
Join Capital City Connect and become part of Washington D.C.'s fastest-growing customer support team! We're seeking enthusiastic individuals to deliver exceptional service to our diverse clientele. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in the heart of the nation's capital.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update CRM records in real-time
- Collaborate with billing and technical teams to resolve complex issues
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and communication skills
- Passion for serving diverse communities