Job Description
Join our dynamic team in sunny San Diego! Coastal Business Solutions is seeking an enthusiastic Customer Service Specialist to join our growing team immediately. This is your chance to launch a rewarding career in a vibrant coastal city with competitive compensation and comprehensive benefits. We value teamwork, customer obsession, and proactive problem-solving. If you're ready to make an impact while enjoying San Diego's unmatched lifestyle, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account discrepancies using CRM software (Salesforce experience preferred)
- Collaborate with cross-functional teams to improve customer experience workflows
- Maintain detailed customer interaction records in our database
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to refine product knowledge
- Support weekend rotational coverage as needed
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and ticketing systems
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining attention to detail
- Positive attitude and resilience under pressure
- San Diego residents strongly encouraged to apply