Job Description
Join our dynamic team and start your career immediately! Apex Solutions Group is seeking a motivated Customer Service Specialist to join our Jacksonville headquarters. This urgent opening requires immediate availability and offers competitive compensation with comprehensive benefits. As a key member of our support team, you'll deliver exceptional service while advancing your professional skills in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with sales and technical teams to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Continuously update product knowledge through company training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Immediate availability to start within 3 days of offer