Job Description
Join our dynamic team in Albuquerque and start working immediately! Albuquerque Connect Solutions is seeking a motivated Customer Service Specialist to deliver exceptional support to our growing client base. This full-time position offers competitive pay, comprehensive training, and a supportive work environment. If you're ready to launch your career without delay, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and service complaints efficiently
- Document all interactions in CRM systems with accurate details and follow-up notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet or exceed performance metrics for response time and customer satisfaction
- Identify upsell opportunities to enhance customer experience and company revenue
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment with competing priorities
- Strong problem-solving skills and attention to detail
- Reliable transportation and flexible availability (including weekends if needed)