Job Description
Join our award-winning team as an Immediate Hire Customer Service Specialist in Seattle! We're seeking passionate individuals to deliver exceptional support to our growing client base. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make an immediate impact in your local community. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
- Attend bi-weekly training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible schedule including weekends
- Proficiency with Microsoft Office and web-based tools
- Customer service experience preferred but not required
- Positive attitude and collaborative mindset
- Ability to pass background check and drug screening