Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career immediately! We're seeking motivated Customer Service Specialists to join our Charlotte headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary - full training provided. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Customer service experience preferred but not required
- Reliable transportation to our Charlotte office