Job Description
Start Immediately with Boston Tech Solutions! We're seeking dynamic Customer Service Specialists to join our award-winning team. This is your opportunity to launch your career in a fast-paced tech environment with competitive pay and flexible scheduling. No experience necessary—comprehensive training provided!
Why Join Us?
- Competitive hourly pay ($18-$25) + performance bonuses
- Immediate start date with flexible day/night shifts
- Free parking and MBTA pass reimbursement
- Career advancement opportunities to team lead/management
- Modern downtown Boston office with collaborative culture
Ready to Begin Your Journey? Apply today and start earning tomorrow! We're interviewing immediately for contract positions with potential for conversion to full-time roles.
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve technical issues using our proprietary CRM system
- Process orders, returns, and account modifications
- Collaborate with tech teams to escalate complex cases
- Maintain 95% customer satisfaction score
- Document all interactions in Salesforce CRM
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (MS Office, browsers)
- Excellent verbal/written communication skills
- Ability to work 8-hour shifts (flexible scheduling)
- Strong problem-solving and multitasking abilities
- Positive attitude and team player mentality
- Reliable transportation to downtown Boston