Job Description
Join our dynamic team at Coastal Solutions Group in Virginia Beach! We're seeking motivated individuals for immediate full-time Customer Service Specialist positions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your new career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to drive revenue growth
- Document interactions in CRM system with precision
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to thrive in fast-paced environment
- Strong attention to detail and organizational skills
- Flexible schedule availability including weekends