Job Description
Join our dynamic team at Atlanta Connect Solutions and start your career immediately! We're seeking a motivated Customer Service Specialist to deliver exceptional support to our growing client base. This is your chance to make an immediate impact in a fast-paced environment with competitive compensation and comprehensive benefits.
As a key member of our client success team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our company's reputation for outstanding service. We offer flexible scheduling, paid training, and opportunities for rapid advancement. Don't wait—apply today and begin your journey with us tomorrow!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve technical and billing issues with empathy and accuracy
- Document interactions in CRM system and maintain detailed records
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics including response times and resolution rates
- Contribute to process improvements for customer experience
- Participate in ongoing training on products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- U.S. work authorization required