Job Description
Join our award-winning team in Raleigh, NC as a Full-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate walk-in interview opportunities. No experience necessary – we provide full training!
Our modern downtown office offers flexible schedules, career advancement paths, and a culture that values teamwork and innovation. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions in CRM systems and maintain accurate records
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics including response times and satisfaction scores
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience or relevant training
- Strong verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including weekends
- Valid NC driver's license (for occasional client site visits)