Job Description
Join our dynamic team at LocalHire Solutions, where we connect passionate professionals with immediate opportunities in Charlotte's thriving job market! We're seeking a motivated Customer Service Specialist to deliver exceptional experiences to our diverse client base. This is your chance to launch or advance your career with a company that values growth, innovation, and community impact. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while maintaining 95% customer satisfaction rate
- Collaborate with sales and support teams to ensure seamless service delivery
- Document interactions accurately in Salesforce for quality assurance and analytics
- Contribute to process improvements to enhance customer journey efficiency
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- 1+ years of customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to multitask in fast-paced setting with minimal supervision
- High school diploma or equivalent; associate's degree preferred
- Availability for flexible shifts including weekends