Job Description
Immediate Hire Opportunity! Chicago Connect Staffing is seeking motivated Customer Service Specialists for our downtown Chicago partner. Walk-in interviews daily! No appointments needed. Perfect for career changers and recent graduates. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Why Apply Today?
- On-the-spot hiring decisions
- Full-time positions with stability
- Free parking and transit reimbursement
- 401(k) with company match
- Health, dental, and vision insurance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (calls, CSAT, resolution time)
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and MS Office proficiency
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Professional demeanor with conflict resolution skills
- Basic knowledge of CRM platforms (Salesforce a plus)