Job Description
Immediate Opening: Join Our Denver Team Today!
Denver Metro Solutions is seeking dynamic Customer Service Specialists to join our growing team immediately. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this is your opportunity to start a rewarding career with us. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture.
Why Work With Us?
- Same-week start date available
- Health, dental, and vision insurance
- 401(k) with company matching
- Opportunities for rapid advancement
- Modern downtown Denver workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (call handling time, CSAT)
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including evenings/weekends)
- Passion for helping others and building relationships
- Basic computer literacy and typing skills (40+ WPM)