Job Description
Join our dynamic team at Nevada Tech Solutions and kickstart your career immediately! We're seeking a dedicated Customer Service Specialist to join our growing Las Vegas headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions matter. Perfect for candidates ready to hit the ground running in a fast-paced tech environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic knowledge of Windows OS and networking concepts
- Must pass background check and drug screening