Job Description
Start immediately with our urgent hiring initiative for Customer Service Specialists in Louisville! We're seeking dynamic professionals to join our team in a fast-paced environment where your skills directly impact customer satisfaction. This is your opportunity to launch or advance your career with competitive pay, comprehensive training, and growth opportunities.
Our client, a leading BPO in downtown Louisville, offers a modern workspace with flexible scheduling options and a supportive team culture. Perfect for those seeking immediate employment with no experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Process orders, payments, and service requests accurately
- Maintain detailed customer interaction records
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level accepted)
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Available to work flexible shifts including evenings/weekends
- Background check and drug screen required