Job Description
Join our dynamic team at Nexus Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences in our fast-growing tech support environment. Perfect for students and professionals seeking flexible hours with walk-in interview opportunities. Enjoy competitive pay, comprehensive training, and a modern downtown Columbus workspace. No appointments needed! Visit our Tech Drive location Monday-Friday 10AM-4PM for on-the-spot interviews.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services during customer interactions
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Basic proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with genuine desire to help others
- Must pass background check and drug screening