Job Description
Join our dynamic team in Oklahoma City for an exciting immediate hire opportunity as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support and drive customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today and start your new career journey tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics for response time and resolution rates
- Identify opportunities upselling and cross-selling products/services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Positive attitude with a customer-first mindset