Job Description
Join our award-winning team at LocalCare Solutions! We're seeking passionate individuals to fill immediate customer service openings in Richmond, VA. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide full training!
LocalCare Solutions is committed to supporting our community through exceptional service. As a Customer Service Specialist, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and care. We value teamwork, integrity, and a positive attitude above all else.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing and account issues efficiently using our CRM system
- Process service requests and coordinate with internal teams
- Maintain accurate customer records and documentation
- Identify opportunities to enhance customer satisfaction
- Collaborate with supervisors to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our Richmond office
- Ability to pass background check and drug screening
- Previous customer service experience preferred but not required