Job Description
Join our dynamic team at Pacific Coast Solutions as an Immediate Hire Customer Service Specialist in sunny San Diego! We're seeking passionate individuals ready to start their career immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Perfect for those seeking jobs near me with immediate hire opportunities. Apply now and become part of our award-winning customer service team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvements for customer experience optimization
- Maintain thorough product knowledge across service offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize in dynamic settings
- Flexible availability including evenings/weekends as needed
- Positive attitude and commitment to exceeding customer expectations