Job Description
Join our dynamic team at Coastal Connect Solutions and kickstart your career today! We're seeking enthusiastic Customer Service Specialists to join our Virginia Beach headquarters immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
As a local leader in customer support, we pride ourselves on our community-focused approach and rapid onboarding process. This is your chance to grow professionally while making a real impact on Virginia Beach residents. Apply now and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service disruptions efficiently using CRM tools
- Process new service applications and account modifications accurately
- Collaborate with technical teams to resolve complex customer concerns
- Maintain detailed records of customer interactions in our database
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear articulation
- Proficient in Microsoft Office and basic computer applications
- Ability to work flexible shifts including evenings and weekends
- Customer service experience a plus but not required
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Reside within 20 miles of Virginia Beach for local hiring preference