Job Description
Immediate Hire Opportunity in Virginia Beach! Join Coastal Dynamics Group's award-winning team as a Customer Service Specialist. We're conducting walk-in interviews daily for motivated professionals seeking career growth and competitive compensation. Enjoy flexible scheduling, comprehensive health benefits, and a dynamic work environment.
Why Apply Today?
- On-the-spot interviews
- Same-week start dates available
- Performance-based bonuses
- Tuition reimbursement program
- Modern downtown office with ocean views
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in ongoing product training and process updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Positive attitude with problem-solving mindset
- Must be available for flexible shifts (including weekends)