Job Description
Immediate Hire Opportunity in Virginia Beach! Join our award-winning team at Coastal Solutions Group. We're seeking motivated Customer Service Specialists for walk-in interviews this week. No experience necessary – we provide comprehensive training! Enjoy competitive pay, flexible schedules, and career advancement opportunities. Perfect for recent graduates or career changers. Apply in person today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions using CRM systems (Salesforce training provided)
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams to escalate complex issues
- Participate in ongoing product knowledge workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office Suite)
- Customer service mindset with empathy
- Flexible schedule availability (including weekends)
- Must pass background check and drug screening