Job Description
Immediate Hire Opportunity in Philadelphia, PA! CityCare Health Services is seeking motivated Customer Service Specialists to join our dynamic team. No experience necessary – we provide comprehensive training. Walk-in interviews held daily at our Arch Street location. Start your career in healthcare administration today!
Responsibilities
- Handle inbound/outbound patient inquiries via phone, email, and live chat
- Update and maintain electronic health records (EHR) systems
- Coordinate appointment scheduling and patient follow-ups
- Resolve billing and insurance verification issues
- Collaborate with medical teams to ensure seamless patient experiences
- Document all interactions in compliance with HIPAA regulations
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, EHR systems)
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Willingness to work flexible hours including weekends