Job Description
Join the Team at Apex Digital Systems – Immediate Hiring Available!
We are currently seeking a highly motivated IT Support Specialist to join our New Orleans office. This is a fantastic opportunity for local talent looking for a stable, immediate start with a forward-thinking company. If you possess a knack for problem-solving and enjoy helping others navigate technology, we want to meet you.
As a key member of our support team, you will play a vital role in ensuring our organization's technology infrastructure runs smoothly. We offer a collaborative work environment, competitive benefits, and clear pathways for career advancement.
Responsibilities
- Tier 1 & 2 Technical Support: Provide exceptional customer service by diagnosing and resolving hardware and software issues via phone, email, and ticketing systems.
- System Maintenance: Monitor, maintain, and repair desktops, laptops, printers, and network peripherals to ensure optimal performance.
- User Onboarding: Assist in the setup and configuration of new workstations for employees, ensuring a smooth transition.
- Network Troubleshooting: Identify and resolve network connectivity issues and perform regular system backups.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures to support future troubleshooting.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Experience: 1-3 years of professional experience in IT support, help desk, or a related technical role.
- Technical Skills: Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work onsite in New Orleans and flexible for occasional overtime.