Job Description
Urgent Hiring: Join Our High-Growth Team in Arlington, VA
Are you a proactive problem solver looking for an immediate opportunity? Apex Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our dynamic team. We are committed to excellence and are looking for individuals who can hit the ground running.
In this role, you will be the frontline of our technical support operations, ensuring our internal and external clients experience seamless IT services. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain desktop environments, printers, and peripherals.
- Document technical resolutions and maintain a comprehensive knowledge base.
- Collaborate with senior engineers to resolve complex infrastructure challenges.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows (10/11), Office 365, and troubleshooting methodologies.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with ITIL best practices is a plus.