Job Description
Are you ready to kickstart your career in technology?
Apex Digital Solutions is currently seeking a highly motivated IT Support Specialist to join our growing team in Phoenix, NC. We offer an immediate start for the right candidate and a dynamic environment where you can grow your technical skills. If you are looking for jobs near me that offer immediate impact and career progression, this is the opportunity you have been waiting for.
Why Join Us?
• Immediate Start: Onboard this week and begin contributing to our projects.
• Modern Environment: Work with cutting-edge technology and cloud solutions.
• Growth Potential: Clear pathways for advancement within the IT department.
Responsibilities
- Provide Tier 2 Technical Support: Troubleshoot hardware and software issues for employees with a focus on quick resolution and minimal downtime.
- System Administration: Assist in the installation, configuration, and maintenance of local area networks (LAN), wireless networks, and peripherals.
- Hardware Management: Manage the lifecycle of IT assets, including procurement, deployment, and disposal of equipment.
- User Assistance: Deliver exceptional customer service by educating staff on best practices for IT security and software usage.
- Network Maintenance: Monitor network performance to ensure high availability and security compliance.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Information Technology or equivalent experience preferred.
- Experience: 1-2 years of experience in IT support or help desk roles.
- Technical Skills: Proficient in Microsoft Office Suite, Active Directory, and basic networking concepts.
- Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical problems efficiently.
- Communication: Excellent verbal and written communication skills with the ability to interact with non-technical users.
- Availability: Must be available for immediate start and willing to work occasional overtime during critical system updates.