Job Description
We are currently seeking highly motivated Entry Level Technical Support Specialists to join our expanding team in Atlanta, Georgia. In this role, you will be the face of our company, helping clients resolve complex technical issues while launching your career in the IT industry.
We offer a comprehensive training program designed to bring you up to speed quickly, requiring no prior technical experience. Join us and become part of a culture that values growth, innovation, and excellence.
Responsibilities
- Provide exceptional first-line technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Educate customers on technical products and services to prevent future issues.
- Maintain accurate and detailed records of all support interactions in the CRM system.
- Collaborate with senior engineers to escalate complex tickets and ensure timely resolution.
- Identify trends in customer issues and suggest process improvements to the team.
Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong interpersonal communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a fast-paced environment.
- A positive attitude and a willingness to learn new technologies.
- Reliable internet connection and home office setup (if remote position).