Job Description
Join NexusTech Solutions immediately! We're seeking a Senior Tech Support Specialist to join our dynamic team in Seattle. This is a rare opportunity to start your career with a leading tech firm with same-week onboarding. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of downtown Seattle.
As a Senior Tech Support Specialist, you'll be the first point of contact for our enterprise clients, delivering exceptional technical support and troubleshooting complex IT infrastructure issues. Your expertise will directly impact our client satisfaction and operational efficiency.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues including cloud infrastructure
- Document all support cases in ticketing system with detailed resolution steps
- Collaborate with engineering teams to escalate and resolve complex system issues
- Develop and maintain technical documentation and knowledge base articles
- Conduct system health checks and proactively address potential issues
- Mentor junior support staff on troubleshooting methodologies
Qualifications
- Minimum 3 years of experience in enterprise IT support or helpdesk roles
- Expertise in Windows Server administration, Active Directory, and Azure cloud services
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira Service Desk preferred)
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Exceptional problem-solving skills and customer communication abilities
- Ability to work flexible hours including occasional on-call rotations
- Valid Washington State driver's license (for occasional client site visits)