Job Description
Join our dynamic team at Nexus Solutions Inc. and kickstart your career immediately! We're seeking a dedicated Tech Support Specialist to resolve complex technical issues for our clients in Las Vegas. This is your opportunity to make an impact while growing your skills in a fast-paced environment.
Why Join Us? Competitive salary, comprehensive benefits package, and a clear path for career advancement. We offer on-the-job training and a supportive team culture that values innovation and customer satisfaction.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document all interactions and solutions in our CRM system
- Train end-users on new technologies and best practices
- Collaborate with IT teams to implement system improvements
- Monitor system performance and proactively address potential issues
- Provide exceptional customer service with 95%+ satisfaction target
- Stay updated on industry trends and emerging technologies
Qualifications
- 2+ years of technical support experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license for occasional on-site visits
- Experience with ticketing systems (Zendesk, ServiceNow)
- Bachelor's degree in IT or related field preferred